Frequently Asked Questions (FAQ)

  1. How do I make a reservation?

    To book a table, simply navigate to our homepage, search for the restaurant, select your desired restaurant, choose the date and time, and confirm your reservation. (you have to login or make an account)

  2. Can I modify or cancel my reservation?

    Yes, you can modify or cancel your reservation (Up to 2 hours before the appointement) through the 'My Reservations' in the user account section on our platform. Please note that modifications or cancellations may be subject to the restaurant's policies.

  3. How far in advance can I book a table?

    The advance booking period varies by restaurant. Typically, reservations can be made up to 30 days in advance.

  4. Is there a fee for using the reservation service?

    Our platform is free for users.

  5. How do I know if my reservation is confirmed?

    Upon completing your reservation and receiving confirmation from the restaurant, you will receive a confirmation email detailing your booking.

  6. What should I do if I'm running late?

    If you're running late, it's best to contact the restaurant directly to inform them.

  7. Can I make a reservation for a large group?

    Yes, our platform supports group reservations.

  8. What happens if I don't show up for my reservation?

    Not showing up for a reservation without prior notice, known as a "no-show," negatively impacts restaurants. If this behavior is repeated and not addressed, your account may be subject to suspension or banning. To avoid penalties and support restaurant operations, it's courteous to cancel or modify your reservation as early as possible if your plans change.

  9. How can I provide feedback about my dining experience?

    After your meal, you'll receive an email prompting you to provide feedback. you can leave a review through the 'My Reservations' in the user account section on our platform.

  10. Is my personal information secure?

    We prioritize your privacy and do not share your personal data with third parties without your consent. Any information collected is used solely to enhance your experience on our platform and to facilitate your reservations. For more details, please refer to our comprehensive Privacy Policy.

For any additional questions or assistance, please contact our support team at [contact@meidah.com].